Shipping and Returns

Return and Exchanges

Once your order is placed all sales are final and non-refundable. Exchanges are permitted if there is any mistake on our behalf. If this happens to be the case, please feel free to reach out to us via email or via phone. Exchanges can be made within 3 business days after receiving your hair. All exchanged bundles must be unused and in the same condition they were received in with bundle tags still attached. 

Shipping Policy

All orders have a 5-8 business day processing period. 

Orders are not processed on weekends or holidays. 

All orders are shipped via USPS flat rate shipping. Platinum Lengths is not liable for any lost or stolen packages. Once your package is issued to the carrier, Platinum Lengths is no longer responsible for your package, if you have any issues with your package please reach out to USPS.

Refund Policy

All sales are FINAL.